PEOPLE WE HELP
We help people of all ages with physical, neurological and mental health difficulties or emotional needs who require regular help or day-to-day assistance enabling them to remain in their own home.
HOW WE HELP
Our services range from assistance with daily personal care to food preparation as well as providing much needed emotional support and companionship.
STEP BY STEP
Our support staff will take time and care to understand your individual support needs and assist you in organising the level and range of care that you need to enable you to continue to live independently.
Putting you First
We put our customers first
What makes our homecare services different? We put you first, every time. Our aim is to provide the standard of care that we would want for our own families.
Our services are flexible and respond to your changing priorities and needs. We help you to stay in control of your own care as far as you are able. That’s why we always listen carefully to what you tell us about how you want to receive your care and support.
Our staff recognise the unique qualities of each customer and see the whole person, not just a list of care needs. We value and respect our customers and the different ways they choose to live their lives.
We employ caring, capable and compassionate staff. We only recruit and train the very best care workers who are dedicated to caring for our customers.
The team at your local BBHS Care UK office will keep in regular contact so you soon get to know them. Building a relationship that you can trust and rely upon is central to how we manage our business.
The care supervisor from your local office will regularly check you are satisfied with the services you receive from us. We always endeavor to deliver what we say we will and to provide the consistent, reliable service you expect.
We welcome your feedback and we listen,
BBHS Care UK welcomes all of your feedback as this helps us to improve our services.
You can talk to us about any aspect of your
service, whenever you want. We want to make sure that that you are in no doubt about how to voice any concerns that may arise or to give us any positive feedback.
Our management team will give you the necessary support to raise any concerns or complaints that you may have. You can feel confident that we are fully compliant with our regulator.
Your safety and security is very important to us. We help protect you from harm by making sure our care workers are fully trained to carry out their role safely and also to recognise signs of abuse. Your care worker will listen to any concerns you may have about your safety and report these to the registered manager.
At BBHS Care we do not tolerate abuse to either our customers or our staff.
Contact us to discuss how we can create a bespoke service to meet your needs.